Frequently Asked Questions
Questions? We have answers!
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Our peace of mind support service allows you to have an expert grade IT team at your fingertips at a very reasonable rate without having to hire or train staff. Try us now and enjoy a 30 day 100% satisfaction money back guarantee. Below are some of the common questions that we are asked. If you have more questions, visit our contact us page and we will be in touch shortly.
Is your WordPress support really unlimited?
Yes. You can submit as many WordPress tickets a month as you like 24/7/365. Our turnaround time is 3 business days to read and initially respond to your ticket. Most tickets are responded to within the first couple of hours after submission. Once we read and respond to your ticket, we will then assign the ticket and begin to resolve your issue. Once the issue is resolved, we will start on your next ticket. The only limit is that we can only work on one ticket per client at a time. This also applies to corporate accounts that have support for more than one domain. If you have submitted more than one ticket, we will work on them in the order received.
Why is your Magento and Shopify support not unlimited?
Magento CE and Shopify are more time consuming when it comes to resolving issues, speeding up the site, adding extensions/apps, or making small code tweaks to add functionality. They also require skillsets specific to those environments. Because of this, we currently do not offer unlimited support for Magento CE or Shopify. You can purchase support on a per-issue basis at a very reasonable price. It is always our goal to provide you with the best service that we can provide. If we are unable to resolve your issue, your payment will be refunded promptly and a full explanation of why the issue could not be resolved.
Do you provide support for Magento 2x CE?
No, we do not at this time. We only provide support for the Magento 1x CE platform.
Why should I choose your WordPress support over others?
We are experts, for real! Many say they are after working with WordPress for a few months or a year but we have been working with WordPress daily for over a decade; since their inception really. We will treat your requests with great care as if we are working on our own sites – clean, thorough, and efficient. GIve us a try now, the first 30 days comes with a 100% money back guarantee if you are not satisfied with our service. Let us show you what excellent IT service really is, we think you will be quite pleased.
Do you provide SEO services?
Yes, we do! Please see our page OTHER SERVICES for more information.
Do you provide speed improvement services?
Yes, we do! Please see our page OTHER SERVICES for more information.
Can you add extra security to my website?
Yes, we can for WordPress and Magento 1x CE websites. Please see our page OTHER SERVICES for more information.
Can you upgrade my theme?
We can upgrade your theme, however, we will not make tweaks or fixes after upgrading the theme. If you are able to upgrade your own theme, you will need to submit each issue that arises after the upgrade as separate tickets/requests.
Do you provide virus removal?
Yes, we do! Please see our page OTHER SERVICES for more information.
Do you have a list of all of your support services and restrictions?
Yes, we do! If you need a service that is not on this list, please let us know. What we do is extensive and it is possible that some services have been omitted by accident. You can find a full list of services and restrictions here.
Can you help me with non-website issues like hosting?
Yes, we can help with many issues related to hosting, email, file manager, cPanel, DNS, domains, databases, and more. As one of our support customers, we welcome tickets for anything related to your website that you are having issues with. If we are unable to assist you or your request falls within our restrictions of services, we will let you know. Our suggestion is to open a ticket if you are unsure and we will take it from there. Since hosting issues are outside of your website credentials, we will request your hosting credentials and consent at the time of reviewing your request.
Can you move my WordPress or Magento site to another host?
Yes, we can! Please see our page OTHER SERVICES for more information.
Do you provide backup services?
Yes, we do! Please see our page OTHER SERVICES for more information.
Do you provide hosting and email management?
Yes, we do! Please see our page OTHER SERVICES for more information.
What if I have more questions?
Call or email us through the contact us page and we will do our best to answer all of your questions.